Privacy Policy
At Sunpan Impex, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your data when you use our website, www.sunpan.in. By accessing our website and services, you agree to the terms outlined in this policy.
1. Information We Collect
We collect various types of information to improve our services and enhance your user experience. The types of information we collect:
a.Personal Information
When you interact with our website or make a purchase, we may collect personal information such as:
• Name
• Email address
• Phone number
• Billing and shipping addresses
• Payment information (processed through secure gateways)
• Gender, age, and other demographic details (optional)
b. Non-Personal Information
We may also collect non-personal information related to your use of our website, including:
• IP address
• Browser type
• Operating system
• Date and time of access
• Website usage data (pages viewed, time spent, etc.)
c. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing behavior. This helps us personalize your experience, remember your preferences, and analyze website traffic. You can manage cookie preferences through your browser settings.
2. How We Use Your Information
We use the information we collect for the following purposes:
a. Order Processing and Delivery
• To process your orders and deliver products to your doorstep.
• To provide you with order status updates and shipping information.
b. Customer Service
• To respond to your inquiries, requests, or complaints.
• To provide product recommendations and address your health concerns.
c. Marketing and Promotions
• To send you promotional emails or SMS about special offers, new products, or upcoming events (with your consent).
• To personalize marketing content based on your interests and purchase history.
d. Website Improvements
• To analyze website traffic and usage to improve our services and user experience.
• To detect and prevent fraud, unauthorized access, or misuse of our website.
3. How We Share Your Information
We respect your privacy and do not sell or share your personal information with third parties, except in the following circumstances:
a. Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, or delivering orders. These service providers have limited access to your information and are bound by confidentiality agreements.
b. Legal Requirements
We may disclose your information if required by law, court order, or governmental authority to protect our legal rights, prevent fraud, or comply with regulatory obligations.
c. Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you if such a transfer affects your personal data.
4. How We Protect Your Information
We are committed to ensuring the security of your personal information. We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. These measures include:
• Secure Socket Layer (SSL) encryption for data transmission.
• Regular security audits and vulnerability assessments.
• Restricted access to personal information within our company.
Despite these precautions, no online system is 100% secure. While we take steps to safeguard your information, we cannot guarantee its absolute security.
5. Your Rights and Choices
You have certain rights regarding your personal information, including:
a. Access and Correction
You may request access to the personal information we hold about you and request corrections if the information is inaccurate or incomplete.
b. Data Deletion
You can request the deletion of your personal information by contacting us. We will take reasonable steps to comply with your request, subject to legal obligations to retain certain information.
c. Opt-Out of Marketing
If you no longer wish to receive marketing communications, you can unsubscribe by following the instructions in our emails or by contacting us directly.
d. Cookie Preferences
You can manage cookie settings through your browser preferences. Disabling cookies may affect your ability to use certain features of our website.
6. Third-Party Links
Our website may contain links to third-party websites or services that are not governed by this Privacy Policy. We are not responsible for the privacy practices or content of these external sites. Please review the privacy policies of any third-party websites you visit.
7. Children’s Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from individuals under 18 without the consent of a parent or guardian. If you believe we have collected such information, please contact us, and we will take appropriate action to remove it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we encourage you to review the policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
9. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please contact us at:
• Email: info@sunpan.in
• Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST